Gravity Colors USA vs. Gravity Colors Europe

[Redisetta]

Earlier this month I asked for help matching this color. With everyone’s help I came up with Sierra Gold. I made the mistake of ordering it from Gravity Colors USA. Two weeks went by with my order showing “processing “. I emailed them and after no answer for two days, I went to my PayPal account and canceled my order, which I’m glad I used because I was refunded my money within hours of my request. 
Thanks to the abundance of information I receive from everyone here, I found out there is also a Gravity Colors in Spain. I decided to order from them because I really wanted the Sierra Gold. I placed my order on May 18th and it was promptly processed and I received an email stating it was shipped. Much to my surprise the mailman rang my doorbell a little while ago and had me sign for a package- it was my paint all the way from Spain in eight days !  
I have read on here where some folks have had issues with the USA franchise, but good results with the European version. If I order Gravity paints again it will definitely be from Spain. I don’t know enough about Gravity Colors to really bash them , but they have a fair amount of complaints on the BBB website  Again I would like to thank you guys for the abundance of useful information here that I put to use in my modeling endeavors  Now if I can just remember everything I’ve learned about airbrushing here, as I’ve pretty much been using rattle cans lately  lol

 

 

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[Bainford]

Glad you eventually got on the right path. The most surprising thing I found in your email is that Gravity USA is still in business. The overwhelming instances of non-existent customer service should have resulted in their shutting down years ago. You made the right call going to Spain.

[Dpate]

Glad to hear you got that fixed.  Yes gravity colors in spain is the guys you want.  I've ordered so much from them and never had a single issue with them.  I've never ordered from the USA folks so i can't speak on that experience, but only from the horror stories I've read and you've seem to have experienced exactly what people say about the USA folks.  You can always use scalefinishes, and MCW too.  There paints along with gravity colors will make you seem like a pro at airbrushing lol.

Edited May 26, 2022 by Dpate