RichCostello Posted August 3, 2023 Posted August 3, 2023 How do I contact Revell for part replacement?
RichCostello Posted August 3, 2023 Author Posted August 3, 2023 13 minutes ago, stitchdup said: theres an address on the box and instructions I thought there might be a website, or email address.
stitchdup Posted August 3, 2023 Posted August 3, 2023 9 minutes ago, RichCostello said: I thought there might be a website, or email address. oops, i meant email address, my mistake.
Perspect Scale Modelworks Posted August 4, 2023 Posted August 4, 2023 https://www.revell-service.de/en/ I've had great success with them replacing missing or defective parts.
RichCostello Posted August 4, 2023 Author Posted August 4, 2023 2 hours ago, Perspective Customs said: https://www.revell-service.de/en/ I've had great success with them replacing missing or defective parts. Thank you Jay, I'll give that a try.
Mike 1017 Posted August 4, 2023 Posted August 4, 2023 9 hours ago, RichCostello said: Thank you Jay, I'll give that a try. Jay, I am waiting for an E-Mail response for a part request Did Revell send you any kind of response or did the parts just show up one day.? Mike
Perspect Scale Modelworks Posted August 7, 2023 Posted August 7, 2023 On 8/4/2023 at 11:05 AM, Mike 1017 said: Jay, I am waiting for an E-Mail response for a part request Did Revell send you any kind of response or did the parts just show up one day.? Mike As I recall they sent an email saying they would send the parts and then they would just show up. It took some time to be sent from Germany.
GLMFAA1 Posted August 7, 2023 Posted August 7, 2023 I asked for replacement tires for a model and got them with no questions. You might have to wait for a re-pop of the model to get the part if they don't have it in inventory. Patience is all it will cost. greg 1
RichCostello Posted August 7, 2023 Author Posted August 7, 2023 I got an email from them today. and they said they'd send them(no charge) six weeks.
Mike 1017 Posted August 9, 2023 Posted August 9, 2023 Jay, I ordered the parts I needed from Revell after I talked to you. They arrived yesterday. One problem though. They sent 1 correct part and 1 wrong part. Both of the glass trees were missing from the Jaquar E-Type kit. I just sent off another request to Revell. I will see what happens. I hope that the other glass tree arrives soon. Thanks Mike
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