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Posted

Great to deal with. Even for us here in Germany 👍

He took over the products of scenes unlimited, i bought some nice truck wheels from both.

Posted

I ordered some wheels/tires and mirror sets from him around Christmas. My order showed up and most of it was fine, the exception being that the tires that came with the dual wheel set were badly molded and unusable. I emailed pictures to Paul (owner of STS) and am waiting to hear what he is doing to resolve the matter. It is the only issue I have had with any of my orders and I feel like he will make it right.

Posted
4 hours ago, Michael F said:

Great to deal with. Even for us here in Germany 👍

He took over the products of scenes unlimited, i bought some nice truck wheels from both.

SOME of the Scenes Unlimited items, sadly not all.

 

Steve

Posted

Just an update, today I received replacement tires from Paul, outstanding service and nice to know he made it right. Buy with confidence.

  • Like 1
Posted

I've dealt two times with them; first time was for an Auslowe Mack E9 engine and photoetch Mack emblems, and was very happy. The second time was late december 2024 for a Transtar photoetch kit, two kenworth K100 square headlight conversion sets and two dual square headlights and photoetch trim sets. I got my order january 14th and noticed right away that one of the K100 square headlight conversion kits was missing, so I messaged them right away. I got an unsigned email the same day with only one sentence: "We will send another"... Well it's been two weeks, and I still haven't got anything, not even a tracking number, and since that message, they won't even respond to my messages asking them for an update. I'm less than impressed this time, which sucks because they have amazing products, but communication and customer service is the backbone of any small business IMHO.

Posted
On 2/2/2025 at 3:09 PM, Michael F said:

Be patient, i bet you´ll be satisfied.

It took it´s time, but i was 😃

I guess you were right: I just received the part yesterday. But again, there was no communication, and even though there was a tracking number on the label, I never was sent a shipping notification with the tracking number. They are trustworthy and of their word, but more communication would go a long way. Otherwise yes, I'm happy and I would recommend them.

  • Like 1
  • 4 weeks later...
Posted

Got an email that Paul was running a sale on some CTM products so I placed an order last Saturday, it arrived today well packaged and exactly as I ordered it.

 

Posted (edited)

I’ve had good and honest service.

My most recent purchase was a set of IFTA/Clean Idle decals.

Website had me pay $11.75 for shipping, which I didn’t like, but I figured that’s the rate from Canada, even for a small letter-size envelope.

But, Paul sent me a refund the next day for $9 for overpaying shipping. Nice.

Ordered on 2/22, received on 3/3.

9 days ain’t bad at all, and the decals look great.

Edited by vincen47

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